Return refund policy
Thank you for choosing enditrade. We are committed to providing you with quality clothing products and a satisfactory shopping experience. If you are not satisfied with the purchased products, we provide the following refund service.
Return policy
Return period
You can apply for a refund within 30 days from the date of receiving the goods.
The product must be in the original state of being unused and not installed.
All original packaging, accessories, instructions and labels must be included.
Returnable goods
Unpacked clothing
Unwashed clothes
Unexposed tag clothing
Other unopened and unused clothes.
Non-returnable goods
Returns will not be accepted in the following cases:
Installed or used products
Customized or specially ordered products
Products with severely damaged or missing packaging
Mismatch caused by customer’s wrong choice of model (it is recommended to confirm the number of codes before purchase)
Products with a return period exceeding 30 days
Refund policy
Refund method
The refund will be returned to your original payment method.
Processing time: complete the review within 5-10 working days after receiving the returned goods.
Time of refund arrival: depending on the payment platform, it usually takes 3-7 working days.
Refund amount
Full refund: the product has quality problems or delivery errors.
Partial refund: the product packaging is slightly damaged but it does not affect the use.
Deduction of freight: for non-quality return, the customer needs to bear the return freight.
Freight description
Our reasons (quality problems, wrong delivery): the freight is borne by us.
Customer reasons (dislike, wrong model selection): the freight is borne by the customer.
Rejected package: Round trip freight may be charged.
Exchange policy
Exchange conditions
The received product has quality problems or defects.
Error in delivery (the product received does not match the order)
The product was damaged during transportation.
Exchange process
Contact our customer service team and explain the reason for the replacement.
Provide the order number and product photos.
We will arrange replacement or replacement.
If the goods are exchanged due to quality problems, the round-trip freight will be borne by us.
Return process
Step 1: Contact customer service.
Please contact us before applying for a refund:
Email: [ying998877@yeah.net]
Tel: [+86-18759612008]
Online customer service: through the website contact form
Step 2: Obtain the authorization of return.
Customer service will provide you with a return authorization number (RMA)
Returned packages without RMA number will not be accepted.
Step 3: Send the product back.
Send it back by traceable courier.
Clearly mark the RMA number on the outer package of the package.
Properly package to ensure that the products are not damaged during transportation.
It is recommended to buy transportation insurance.
Step 4: Wait for processing.
We will conduct inspection within 2-3 working days after receiving the returned goods.
The refund will be processed within 5-10 working days after the inspection is passed.
The refund status will be notified to you by email.
quality assurance
Product warranty
All products are guaranteed by the manufacturer.
The warranty period depends on different products (usually 6-12 months)
Scope of warranty: manufacturing defects and material problems.
Not covered by the warranty.
Man-made damage or improper use
Unauthorized modification or maintenance
normal wear
Damage caused by traffic accidents
exceptional case
Order cancellation
Cancellation before delivery: full refund, no need to deduct fees.
Cancellation after delivery: Packaging and handling charges may be charged.
Customized products: once the production cannot be cancelled.
Out of stock or delayed delivery
If the product is out of stock, we will inform you in time.
You can choose: wait for replenishment, replace other products or get a full refund.
Wrong order
If we find that the order information is wrong (such as address and product model), we will contact you for confirmation before delivery.
contact us
If you have any questions about refund, please feel free to contact us:
enditrade
Email: ying998877@yeah.net
Customer service telephone number: [+86-18759612008]
Service hours: Monday to Friday from 9: 00 to 18: 00 (China time).
Address: Room 1904, Building 13, Zone C, Phase III Yida New City, No.2 Longwen North Road, Longwen District, Zhangzhou, Fujian, China]
Policy update
Enditrade. reserves the right to modify this refund policy at any time. Any changes will be published on this page and take effect as of the date of publication. It is recommended that you review this policy regularly for the latest information.
Thank you for your trust and support to enditrade. We promise to provide you with quality products and sincere service!